Standard FAQ

We recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, EPS, and PNG.

We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

THESE COLORS ARE IN RGB

THESE ARE THE SAME COLORS BUT IN CMYK

You should always start and finish your designs in CMYK color mode.

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

 

We also have a PDF Preset (.joboptions file) to make it easy to create a 215 Print Ready PDF. Download the file, then double click. This will install a Preset into all Adobe products (Photoshop, Illustrator, Indesign, etc..) so you can choose it while saving your PDF.  Click here to download.

NOTE: Due to Adobe limitations, this preset will not convert all colors into CMYK. You must convert all colors to CMYK before saving your file.

For products such as business cards, we recommend avoiding the use of borders in designs. If the border is too close to the cutline, it may result in the final product being slightly off-centered.

Movement of the cutter up to 1/16" inside or outside the trim line is inevitable. Border designs can be 'unforgiving' with regards to cutter movement and can make the movement of the cutter appear more pronounced.

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.

*Products that are printed with dye-sublimation (9oz Premium Polyester Banner, Flags, Table Covers, Fabric Tube Displays, etc.)
call for the following color values:
C 100 M 100 Y 100 K 100

When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off.

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example, going from a very light color to a dark color, in a small area will cause banding.

To prevent this, check your digital files before sending them. If you use a gradient, make sure it has enough room for a smooth transition.

There are three different ways Pantone colors can affect the way your job prints.

The first is by object effects, such as shadows or glows, on top of your Pantone colors. Here is what the effects will look like on screen:


Here is what the effect looks like after printing:

As you can see, when a Pantone color is under these object effects, transparency issues show up during printing. To avoid this, convert all your Pantone colors into CMYK before submitting your order.

The second way Pantone colors can affect your file is when you use transparent images. Here is what a transparent image looks like on screen:

Here is what a transparent image looks like after printing:

You can see the image is no longer transparent on top of the Pantone color. These white areas will show up during printing. To fix this issue, convert all your Pantone colors into CMYK. This must be done before submitting the order.

The last way Pantone colors can affect your order is the color conversion between a Pantone color and CMYK. If you use Pantone colors in a job that will print CMYK, your job might print with undesirable colors.

Here are some examples of what the Pantone color looks like in the Pantone color book and what the CMYK print will look like:

If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.

We offer 1/4" and 1/8" radius round corners to all of our customers. The image below shows the two different radiuses for comparison.

Perfect Binding gives your booklets a more finished, refined look. With this binding method, the pages and cover are glued together at the spine with a strong, yet flexible, thermal glue.

Please note: Unlike our regular Booklets, the page count specified in the product name does not include the cover. E.g. "8.5 x 11, 52-Pages" will require you to upload 48 inside pages + 4-page cover file (which is always 4:0).

Products

The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

Printing

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use offset printing, which provides the highest quality of print material for both text and images.

Pricing

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.